“QVALON liberated us from heaps of monotonous tasks.”
Maxim Terekhin Senior E-Commerce Manager Netcost Market
QVALON helped Netcost Market to make their processes more efficient
About Netcost Market
NetCost Market, an iconic American grocery store chain, brings flavors from around the globe to your doorstep. Since its establishment in 1997, the chain has grown to encompass 12 stores across vibrant locations in New York, New Jersey and Pennsylvania. Discover a world of culinary delights and indulge in the tastes you know and love at NetCost Market!
GroceryGoals
- Modernize and automate the point-of-sale inspection process by leveraging advanced digital solutions. Embrace a streamlined, tech-driven approach to ensure accuracy and efficiency.
- Gain crystal-clear visibility into the quality of business processes and ensure compliance with industry standards through robust and transparent analytics.
- Leverage data-driven insights to optimize operations, enhance customer satisfaction, and stay ahead of the competition.
- Simplify ticket management in Helpdesk, enhance response times, and deliver exceptional customer support through cutting-edge automation tools.
Solutions
- Implementing the QVALON system has revolutionized how Netcost conducts trade facility inspections. Netcost team has created comprehensive checklists and developed an efficient inspection schedule, ensuring thorough evaluations and timely reporting.
- Netcost team has developed meticulous regulations for equipment checks using the powerful 'Surveys' tool within QVALON. Experience enhanced equipment maintenance and monitoring with automated postal notifications to Netcost’ Helpdesk system, instantly creating applications for detected violations.
- QVALON has empowered Netcost to access personalized dashboards within QVALON robust analytics module. Dive deep into key performance indicators, track business process quality, and gain valuable insights to drive informed decision-making.
- Netcost team transformed employee onboarding process with the user-friendly 'Surveys' tool in QVALON, has streamlined and organized the onboarding experience, ensuring a seamless transition for new employees.
Results
- NetCost has witnessed a remarkable increase in the efficiency of its entire retail network, thanks to QVALON. With QVALON streamlined inspection process and continuous analysis of results, Netcost team has experienced significant improvements in operational efficiency.
- Drastic reduction of the time required for troubleshooting technical problems, thanks to the automation of our support service using QVALON
- Reducing the adaptation time of new employees due to the transfer of internal communications to the QVALON system.